Your Privacy Is Our Responsibility
aeg365 gives the highest priority to protecting your personal information. This policy describes how we collect, use, and keep your information secure.
Introduction and Scope
aeg365 ("we", "our") operates a safe and reliable online entertainment platform for users in Bangladesh. This privacy policy explains what information we collect, why we collect it, and how we manage that information when you visit our website aeg365.lat, open an account, or use our services.
This privacy policy should be read together with our Terms and Conditions. By using our platform you are giving your consent to the terms of this policy. You must be at least 21 years old. If you do not agree with any term of this policy, please do not use our platform.
We may update this privacy policy from time to time. If there are any significant changes, we will notify you by email or by posting a notice on the platform. Continuing to use the platform after changes have been made means you have accepted the updated policy.
What Information We Collect
aeg365 collects various types of information, coming mainly from two sources — information you provide directly and technical information collected automatically.
Personal Information You Provide
Information you give us during account registration, verification, or when contacting customer support:
- Full name and date of birth
- Email address and contact details
- Password (stored in encrypted form)
- National ID or passport number (for age verification)
- bKash, Nagad, Rocket, or bank account details (for processing transactions)
- Messages and complaint details sent to support
Information Collected Automatically
The following information may be collected automatically while you use the platform:
- IP address and device identifiers
- Browser type, version, and operating system
- Pages visited, time spent, and navigation path
- Information from cookies and similar tracking technologies
- Game play history and transaction records
Information Received from Third Parties
In some cases we may receive information about you from payment processors or identity verification agencies. This information is used solely for account security and legal compliance. These third parties follow their own privacy policies and are responsible for those policies themselves.
Purpose of Using Information
aeg365 uses collected information for the following purposes. We follow a policy of using your information only for relevant and necessary purposes.
Service Operations
- Creating and managing accounts
- Processing deposit and withdrawal transactions
- Activating bonuses and promotions
- Enabling gameplay
- Providing customer support
Security and Verification
- Age verification (confirming 21+)
- Identity verification and fraud prevention
- Complying with anti-money laundering regulations
- Preventing unauthorized access to accounts
- Ensuring secure transactions
Platform Improvement
- Analyzing user experience
- Improving platform performance
- Adding new services and games
- Resolving technical issues
Communication and Notifications
- Sending important account-related notifications
- Informing you about new promotions and offers (with your consent)
- Providing information on responsible gambling
- Sending transaction confirmation messages
Cookies and Tracking Technologies
Cookies and similar technologies are used on the aeg365 website. Cookies are small text files stored on your device that improve your experience on the platform.
Essential Cookies
These cookies are necessary for the core functions of the platform. Without them, login sessions, payments, and security features will not work. These cookies cannot be disabled.
Functional Cookies
These cookies remember your preferences, such as language settings and game preferences. They make your experience more personalized.
Analytics Cookies
These cookies are used to understand how users are using the platform. They help us improve our services. You can control these through your browser settings.
You can delete or disable cookies from your browser settings. Please note, however, that disabling essential cookies may cause some important features of the platform to not work properly.
Information Sharing and Disclosure
aeg365 does not sell or rent your personal information to third parties. However, we may share information in certain circumstances:
Service Provider Partners
We work with selected third-party organizations for payment processing, identity verification, game software provision, and customer support. Only necessary information is shared with these partners, and they are required to manage that information according to our guidelines.
Legal Obligations
We may disclose information to authorities when required by a court order, government directive, or legal investigation. In such cases we act within the bounds of the law and provide only the specific information requested.
Fraud and Forgery Prevention
Where there is suspicion of fraud, forgery, or money laundering, information may be shared with the relevant authorities or industry bodies. This is done to protect all users.
Business Transfer
If in the future aeg365's business is merged, acquired, or sold, your information may be transferred to the new owner. In such a case we will notify you in advance and they will also be required to follow this privacy policy.
Data Security Measures
aeg365 has put in place industry-standard technical and organizational measures to keep your information secure. We are committed to operating a safe and reliable platform.
SSL Encryption
All data transmission on our platform is protected by SSL/TLS encryption technology. This means that your data cannot be read by third parties while being transferred over the internet.
Password Hashing
Your password is never stored in plain form. A one-way hashing algorithm is used to secure your password so that no one can read it.
Access Controls
Only those among our staff who need access to your information are permitted to access it. All access is logged and regularly audited.
Data Breach Response
If a data security incident occurs, we will act promptly and notify affected users in a timely manner in accordance with applicable law. We have an incident response plan in place.
Please note, however, that no data transmission over the internet is entirely risk-free. Even though we take every precaution, maintaining the security of your own account is also your responsibility. Use a strong password and do not share it with anyone.
Data Retention Period
aeg365 does not keep your information longer than necessary. The retention period is determined mainly on the basis of applicable legal requirements and the purpose of the service.
Active Account Information
While your account is active, we retain your profile information, transaction history, and game records. This information is necessary for providing services and customer support.
After Account Closure
Even after an account is closed or deactivated, records of financial transactions and identity verification documents may be retained for a set period due to legal obligations. Once that period has passed, the information is securely deleted.
Logs and Technical Information
Server logs, technical error records, and security-related information are generally retained for a limited period and are then automatically deleted.
Your Rights and Options
As an aeg365 user, you have some important rights over your own information. We respect these rights and respond to your requests as quickly as possible.
Right to Access Information
You have the right to know what information we hold about you. Upon request, we will provide you with a copy of your stored information.
Right to Correct Information
If your information is incorrect or incomplete, you have the right to have it corrected. This can be done through account settings or by contacting support.
Request to Delete Information
In certain circumstances you may request that your information be deleted. However, some information may need to be retained for a set period due to legal obligations.
Opting Out of Marketing Communications
You can unsubscribe from promotional emails or notifications at any time. This can be done via the "unsubscribe" link at the bottom of an email or through support.
To exercise these rights or to learn more about them, contact our support team via 24/7 live chat. We will review your request as quickly as possible.
Protection of Minors
aeg365 is for persons aged 21 or over only. We do not knowingly collect any information from minors. Age verification is mandatory at the time of account registration.
If we become aware that a minor has opened an account, that account will be closed immediately and all related information will be deleted. If a parent or guardian believes their child is using our platform, please contact us right away.
To learn more about responsible gambling, please read our Responsible Gaming page.
Policy Changes and Updates
We may update this privacy policy from time to time. Such changes may be necessary due to changes in the law, expansion of our services, or technological developments.
When significant changes are made, we will update the "Last Updated" date at the top of the page and notify registered users by email. Using the platform after an update means you have agreed to the new policy.
It is recommended that you visit this page regularly to stay informed about the updated policy. If you wish to view a previous version or have any questions about a change, please contact us.
Contact Us
If you have any questions, concerns, or requests regarding this privacy policy, please contact our privacy team in the following ways:
We generally aim to respond to your request within business days. For urgent matters, use live chat, where our support team is available around the clock.